Heart of Florida United Way provides emergency residential utility assistance due to partnerships with public utilities such as the Orlando Utilities Commission (OUC—The Reliable One), Duke Energy, the City of Winter Park Utilities, and Lake Apopka Natural Gas District depending on the availability of funds.

If there is not a utility assistance program for your utility provider and/or if you need any additional assistance, you can access 211 by phone, email, chat or text (just text your zip code to 898-211) to learn about other resources in the community. Visit https://www.hfuw.org/gethelp/ for more information


City of Winter Park Utilities

The Emergency Utility Assistance Program provides emergency assistance to Winter Park Electric Utility customer who is experiencing a financial emergency and in need of assistance.

Program Criteria:

  • Must be a Winter Park Electric Utility customer.
  • Must be customer of record or authorized on the account.
  • Not involved in criminal activity related to tampering.
  • Assistance is limited to up to $650 per household in a 12-month period
    Must provide:
    1. Name & Contact Information
    2. Winter Park Utility Account Number
    3. Proof of financial hardship

Please click this link to apply for assistance from the Winter Park Emergency Utility Assistance Program.


The Orlando Utilities Commission (OUC)

OUC Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.

Program Criteria:

  • Must be a residential OUC customer in Orange or Osceola County. 
  • Must be a customer of record or authorized on the account. 
  • Must have a past due balance 
  • Not involved in criminal activity related to tampering. 
  • Assistance is limited to up to $500 per household in a 12-month period. 
    Must provide: 
  1. Name and contact information
  2. OUC account number
  3. The last four digits of your Social Security number
  4. Proof of financial hardship

Please click this link to apply for assistance from OUC Project CARE.


Lake Apopka Natural Gas District (LANGD)

The LANGD Utility Assistance Program provides assistance to LANGD customers who are experiencing a financial hardship and in need of assistance.

Program Criteria

  • Must be a Lake Apopka Natural Gas District residential customer
  • Must be a customer of record or authorized on the account
  • Not involved in criminal activity related to tampering
  • Name & Contact Information
  • Assistance is limited to twice per year or up to $350 per household in a 12- month period
    Must provide:
    1. Name and contact information
    2. Lake Apopka Natural Gas District account number
    3. Copy of most recent bill

Please click this link to apply for LANGD Utility Assistance.

Contact Us
407-835-0900407-835-0900 | hfuwcontact@hfuw.org |

Heart of Florida United Way, 1940 Cannery Way, Orlando, FL 32804

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