Nadia* felt her stomach drop when she received the notice that her electric was to be shut off. Since her hours at work had been cut, she could not afford to pay the bill. However what was most concerning was that she had a family member at home that relied on the electricity due to a medical condition. It was that family member’s physician who recommended she call United Way’s 2-1-1 Referral and Assistance Center.
Worried and not knowing what to expect, Nadia dialed 2-1-1. The 2-1-1 Specialist walked her through the process of applying for help in the community and provided her several agencies that could help her with her electric bill.
Nadia received assistance with her electric bill and called 2-1-1 back just to say thank you. She said she assumed 2-1-1 didn’t receive many thank you calls which is why she wanted to express her gratitude for the support she received from the 2-1-1 Specialist and the work done by 2-1-1 for the community.
* Names were changed in order to protect client privacy