Rent Assistance Program

Through a contractual partnership agreement with the City of Orlando, Heart of Florida United Way (HFUW) will manage the CARES rent assistance program to include screening applicants to verify Orlando city limit residency, collecting the full application and required documents, and issuing rent assistance payments directly to landlords/property managers.

The City of Orlando is funding this program with $1,532,608 in Coronavirus Relief Funds (CRF) and anticipates being able to assist an estimated 300 households with the available funding.

The City of Orlando CARES Rent Assistance Program is limited to residents in Orlando city limits who have lost employment due to COVID-19/Coronavirus. Under this partnership, HFUW will provide case management that will allow eligible households to receive up to $10,000 in rent assistance per household.


Program Process

The screening process for the City of Orlando CARES Rent Assistance Program closed on September 29, 2020.

Only those households within Orlando city limits (in the City of Orlando’s jurisdiction) who completed the screening on or before September 29, 2020 are eligible to apply for rent assistance.

Please visit our website at https://www.hfuw.org/housingresources/ to learn more about other resources that are available for those impacted by COVID-19 in Central Florida.


Frequently Asked Questions (FAQs)

I missed the screening deadline. How do I get help? Please visit our website at https://www.hfuw.org/housingresources/ to learn more about other resources that are available for those impacted by COVID-19 in Central Florida.

I need mortgage assistance. How do I get help? Please visit our website at https://www.hfuw.org/housingresources/ to learn more about other resources that are available for those impacted by COVID-19 in Central Florida.

I need utility assistance. How do I get help? If you are a customer of Duke Energy or the Orlando Utilities Commission (OUC), please visit our website at https://www.hfuw.org/utilities/ to request assistance for your utility bill. For all other utility providers, please contact 2-1-1 to learn about other resources in the community.

I completed the online screening form. What happens next? Pre-screened residents whose address is within Orlando city limits (in the City of Orlando’s jurisdiction) will receive an email with the application and next steps. Limited funds are available and completed applications will be processed in the order they are received.


Questions or Concerns

If you have any questions about the City of Orlando CARES Rent Assistance Program, please email replycorona@hfuw.org.  

If you need any other assistance, you can contact 2-1-1 by phone, email, chat or text (just text your zip code to 898-211). Reaching out will get you connected to a multilingual 2-1-1 specialist in your area who can put you in touch with local organizations providing critical services to improve and save lives. For more information, please visit https://www.hfuw.org/gethelp/.

Contact Us
407-835-0900407-835-0900 | hfuwcontact@hfuw.org |

Heart of Florida United Way, 1940 Cannery Way, Orlando, FL 32804

Get directions